UK, non slip stair flat sheets, stair tread, stair covers, non slip flooring, non slip stairs, slip-resistant stairs cutting, delivery, service

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 Customer Service

We are here to help.

No order is too small, we want customers to come back with repeat orders.

RS Bateman Ltd want you to be satisfied with every aspect of your online shopping and feel safe in the
knowledge that any personal information is protected and secure at all times.

Please check the following for answers to the most common questions:

Where is my order?   
We normally give the customer a collection or delivery date and time where possible.
If for any reason the customer does not take delivery by that time: Please telephone (01274) 394904
for an update.

Can I order by phone?
Yes you can, but we need a written order faxing or emailing back to us before we proceed.
We need the full details - quality, finish, insert colour, drilled / undrilled or stickdown and accurate
measurements for each stair nosing.

Other Frequently Asked Questions

How secure is
Please see our Privacy Statement

Can I pay by credit card?
Please contact us by e-mail or telephone (01274) 394904 and we will arrange to take your payment
over the telephone through our on-site credit card machine - most cards accepted (see below)
the only card we do not accept is American Express.

I don't want to pay with a credit card over the telephone - can I pay by cheque?
Please contact us by e-mail or telephone (01274) 394904 and we will arrange to take your payment
by cheque, but please be aware that we will have to allow your cheque to clear our bank before we
can release the goods.

If you have any further questions or comments about, your order, or the products
and services we provide, please call us on (01274) 394904 between 8.00am and 5.00pm, Monday to Friday.

Go to our mobile friendly and secure website